Refund and Return Policy at TRANG NGO LLC

At TRANG NGO LLC, we’re dedicated to ensuring you love your stationery purchases, from elegant pens to vibrant notebooks. If something isn’t quite right, our Refund and Return Policy makes it easy to return or exchange eligible items. Shop with confidence at trangngollc.shop, knowing we’ve got you covered. Please read the details below to understand our policy.

Eligibility for Returns

We accept returns for most stationery items under the following conditions:

• Timeframe: Items must be returned within 30 days of delivery.
• Condition: Products must be unused, in their original packaging, and in the same condition as received. Items like notebooks or planners must not have been written in or damaged.
• Proof of Purchase: A copy of your order confirmation or receipt is required to process returns.

Note: Personalized or custom-made items (e.g., engraved pens or customized planners) are non-returnable unless defective.

Refund Process

If your return meets our eligibility criteria, we’ll process your refund as follows:

• Refund Method: Refunds are issued to the original payment method used via Stripe, our secure payment gateway. For example, if you paid with a credit card or digital wallet, the refund will be credited back to that account.
• Processing Time: Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
• Shipping Costs: Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Return an Item

Follow these steps to initiate a return:

1. Contact Us: Email us at info@trangngollc.shop or call +84934095039 to request a return. Please include your order number and a brief reason for the return.
2. Receive Instructions: We’ll provide a return address and any additional instructions. Returns sent without prior authorization may not be accepted.
3. Ship the Item: Package the item securely and ship it to: TRANG NGO LLC, 25722 Kingsland Blvd Ste 103F, Katy, TX 77494. We recommend using a trackable shipping service.
4. Confirmation: Once we receive and inspect the item, we’ll notify you via email about the status of your refund or exchange.

Defective or Incorrect Items

If you receive a defective or incorrect item, we’ll make it right at no extra cost:

• Contact us within 7 days of delivery at info@trangngollc.shop with photos of the issue.
• We’ll provide a prepaid return label and ship a replacement or issue a full refund, including any shipping fees, upon receipt of the defective item.

Exchanges

Want a different color pen or a new planner style? We offer exchanges for eligible items, subject to availability. Contact us at info@trangngollc.shop to arrange an exchange. Customers are responsible for shipping costs unless the item is defective or incorrect.

Shop with Confidence

Explore our premium stationery collection at trangngollc.shop and shop worry-free with our customer-friendly return policy. Thank you for choosing TRANG NGO LLC!