Terms and Conditions – TRANG NGO LLC

Welcome to TRANG NGO LLC. These Terms and Conditions govern your use of our website, trangngollc.shop, and the purchase of our premium stationery products, including pens, notebooks, planners, and accessories. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully. If you have any questions, contact us at info@trangngollc.shop or +84934095039.

1. General

TRANG NGO LLC, located at 25722 Kingsland Blvd Ste 103F, Katie, TX 77494, operates the website trangngollc.shop. These Terms and Conditions apply to all users of the website, including browsers, customers, and vendors. We reserve the right to update these terms at any time, with changes effective upon posting on the website. Your continued use of the website constitutes acceptance of the updated terms.

2. Use of the Website

You agree to use our website for lawful purposes only and in a manner that does not infringe on the rights of others or restrict their use of the site. Prohibited activities include:

• Transmitting harmful code, viruses, or malicious content.
• Attempting to gain unauthorized access to our systems or data.
• Engaging in any activity that disrupts the website’s functionality.

We may suspend or terminate your access to the website if you violate these terms.

3. Orders and Product Availability

All orders placed through trangngollc.shop are subject to product availability and our acceptance. We reserve the right to:

• Refuse or cancel orders due to pricing errors, stock issues, or suspected fraud.
• Limit quantities for certain products, especially for bulk or promotional items.

Once an order is placed, you will receive a confirmation email. This does not guarantee acceptance; we will notify you if an order cannot be fulfilled.

4. Payment Terms

We process payments securely through Stripe, our trusted payment gateway. By placing an order, you agree to pay the total amount, including product prices, taxes, and shipping fees, as displayed at checkout. Accepted payment methods include:

• Credit and debit cards (Visa, Mastercard, American Express, etc.).
• Digital wallets (Apple Pay, Google Pay, etc., where available).
• Other Stripe-supported methods, depending on your region.

Payments are processed at the time of order placement. If a payment fails, we may cancel the order. All prices are listed in the currency displayed on the website, and you are responsible for any currency conversion fees.

5. Shipping and Delivery

We offer worldwide shipping, with costs and delivery times varying by location. Shipping details are provided at checkout. TRANG NGO LLC is not responsible for delays caused by carriers, customs, or unforeseen events (e.g., natural disasters). You are responsible for any customs duties or taxes applicable in your region. For more details, see our shipping policy at trangngollc.shop.

6. Returns and Refunds

Our Refund and Return Policy, available at trangngollc.shop, governs returns and refunds. In summary:

• Eligible items may be returned within 30 days of delivery if unused and in original condition.
• Refunds are processed via Stripe to the original payment method within 5-7 business days of receiving the return.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Please review the full policy before initiating a return.

7. Intellectual Property

All content on trangngollc.shop, including text, images, logos, and product designs, is the property of TRANG NGO LLC or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission, except for personal, non-commercial use related to shopping on our website.

8. Limitation of Liability

To the fullest extent permitted by law, TRANG NGO LLC is not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of our products, including but not limited to:

• Loss of data, profits, or business opportunities.
• Issues caused by website downtime or technical errors.
• Product misuse or failure to follow instructions.

Our products are provided “as is,” and while we strive for accuracy, we do not guarantee that product descriptions or website content are error-free.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, USA, without regard to its conflict of law principles. Any disputes arising from these terms will be resolved in the courts of Harris County, Texas.

10. Acceptance of Terms

By using our website or purchasing from TRANG NGO LLC, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing us for your stationery needs. Shop now at trangngollc.shop!